Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Lytham St Annes
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Lytham St Annes collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Lytham St Annes is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) based in Lytham St Annes, UK. We are the data controller responsible for your personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, home address, email address, and phone number.
• Health information: Medical history, current medications, weight, height, BMI, and any relevant clinical information provided during your consultation.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your information to:

• Assess your suitability for weight loss treatments and provide safe, clinically appropriate care.
• Process and fulfil your prescriptions and orders. Please note that delivery takes 1 working day once your order has been approved by our pharmacist.
• Communicate with you regarding your treatment, account, or any queries you raise.
• Maintain accurate clinical and dispensing records as required by pharmacy law and professional guidelines.
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• Improve our website and services through aggregated, anonymised analytics.

Our legal basis for processing your data includes the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand how visitors use our site, using anonymised data only.
• Preference cookies: Remember your settings and choices for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only where necessary:

• Healthcare providers: We may share relevant clinical information with your GP or other healthcare professionals involved in your care, where clinically appropriate or required by law.
• Service providers: Trusted third parties who assist with payment processing, delivery logistics, and IT infrastructure, all of whom are bound by strict data processing agreements.
• Regulatory bodies: The GPhC, NHS, or law enforcement agencies where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain your personal and health records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are kept for 6 years in accordance with HMRC requirements.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no lawful reason for us to continue holding it. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Lytham St Annes
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.